Notification Preferences

We know your inbox is busy! We let you customize exactly how and when we contact you — so you get the messages that matter without the noise.

Types of Notifications

We send several categories of notifications to keep you informed:

Appointment & Booking

• Booking Confirmation: Sent immediately when you book an appointment. Includes date, time, service, and groomer details.
• Appointment Reminders: Sent 48 hours and 2 hours before your appointment to help you prepare.
• Rebook Reminder: A gentle nudge when it's time to schedule your pet's next grooming based on their recommended frequency.
• Cancellation Notice: Confirms when an appointment has been cancelled, whether by you or the salon.
• Waitlist Available: Great news — a slot opened up! Notifies you when a spot becomes available for a date you're waitlisted for.

During Your Visit

• Groomer En Route: For mobile grooming — your groomer is on the way! Includes estimated arrival time.
• Groomer Arrived: Your mobile groomer has arrived at your location.
• Grooming Complete: Your pet is ready for pickup! (For in-salon visits.)
• Walk-In Ready: If you're waiting in-salon, this lets you know when it's your turn.

Account & Finance

• Payment Received: Confirmation of payment with receipt details.
• Vaccination Expiring: Reminds you to update your pet's vaccination records before they expire.
• Messages: When the salon sends you a direct message or responds to a conversation.
• Pet Birthday: A special message on your furry friend's birthday! 🎂
• Review Request: After your visit, an invitation to share feedback about your experience.

Delivery Channels

Each notification type can be delivered through one or more channels. You control which channels are active for each category:

Managing Your Preferences

1. Go to My Account > Notifications.
2. You'll see each notification category with toggle switches for each delivery channel.
3. Toggle the switches for Email, SMS, and Push for each category.
4. Changes are saved automatically — no need to click a save button.

Important: You cannot opt out of critical transactional messages, such as booking confirmations, payment receipts, and emergency alerts regarding your pet's safety. These are always delivered for your protection.

Quiet Hours

Don't want texts at midnight? Set your quiet hours in notification preferences. During quiet hours:

• SMS and push notifications are held and delivered when quiet hours end.
• Emails are unaffected — they arrive normally since they don't make a sound.
• Emergency alerts (pet safety) still come through immediately regardless of quiet hours.

Troubleshooting

• "Not receiving text messages" — Ensure your phone number is verified in Profile Settings. Check that you haven't blocked the salon's number or replied "STOP" to previous messages (reply "START" to resubscribe).
• "Not receiving emails" — Check your spam or promotions folder. Add our email address to your contacts to ensure delivery.
• "Push notifications aren't working" — Make sure notifications are enabled for the app in your device's system settings (Settings > Notifications on iOS/Android). Also check that you've allowed browser notifications if using the web app.
• "I keep getting messages I turned off" — Some messages (booking confirmations, receipts) cannot be disabled. For all others, double-check your toggles in My Account > Notifications.
• "I want to unsubscribe from everything" — You can disable all optional channels, but transactional notifications will always be delivered. Contact the salon if you want to close your account entirely.