Question 1

How long does it take to set up Superset?

Accepted Answer

Most salons are fully operational within 24-48 hours. Our onboarding team handles data migration, account setup, and staff training.

Question 2

Are there any add-on fees?

Accepted Answer

No. Unlike Vagaro (where kiosk, webhooks, analytics, SMS marketing, and payroll each cost $10-40/month extra), every feature is included in your Superset plan. Zero add-ons, zero surprises.

Question 3

Do you charge per employee?

Accepted Answer

No. All plans include unlimited staff accounts. Vagaro charges $10-15/month per employee — for a 10-person salon, that's $100-150/month just for staff seats.

Question 4

How does Superset prevent double-bookings?

Accepted Answer

We use database-level concurrency control — the same approach used by banks and airlines. If two clients try to book the same slot simultaneously, the system automatically blocks the second request. This is a mathematical guarantee, not an application-level hope.

Question 5

What is the Vaccine Gate?

Accepted Answer

Vaccine Gate automatically checks whether a pet's required vaccinations are current when a booking is created. If any are expired, the booking is automatically blocked.

Question 6

How do I migrate from my current software?

Accepted Answer

We handle the entire migration for free. Our team exports your data from your current platform and imports everything. Most migrations complete within 3-5 business days.

Question 7

Is there a free trial?

Accepted Answer

Yes — every new account gets a 14-day free trial with full access to all features on the Professional plan. No credit card required.

Frequently Asked Questions

Getting Started

Pricing & Billing

Features & Capabilities

Migration & Support

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