Privacy Policy

We collect information you provide directly: name, email, phone number, business name, and billing information when you create an account or request a demo.

We automatically collect usage data when you use our platform, including pages visited, features used, device information, IP address, and browser type. We use cookies and similar tracking technologies for this purpose.

If you use our mobile grooming features, we may collect location data with your explicit consent to enable GPS tracking and route optimization.

We use your information to provide, maintain, and improve the Superset platform, including processing transactions, managing appointments, and enabling communication between you and your clients.

We may use your email to send product updates, marketing communications, and transactional notifications. You can opt out of marketing emails at any time.

We use aggregated, anonymized data to analyze platform usage trends and improve our services. This data cannot be used to identify individual users.

We do not sell your personal information to third parties.

We may share your information with service providers who help us operate the platform (e.g., cloud hosting, payment processing, email delivery). These providers are contractually bound to protect your data.

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Superset, our users, or the public.

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), role-based access controls, and regular security audits.

Our platform is hosted on Google Cloud Platform with SOC 2 Type II compliance. All data is stored in US-based data centers with enterprise-grade physical security.

We maintain a vulnerability disclosure program and conduct regular penetration testing. If you discover a security issue, please contact security@superset.pet.

We retain your account data for as long as your account is active. If you close your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Transactional records (invoices, payments) are retained for 7 years in accordance with tax and financial regulations.

Backup copies of data may persist in our systems for up to 90 days after deletion from production systems.

You have the right to access, correct, or delete your personal data. You can do this through your account settings or by contacting us at privacy@superset.pet.

California residents: Under the CCPA, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal data).

EU/EEA residents: Under GDPR, you have additional rights including data portability, the right to restrict processing, and the right to object to automated decision-making. Our legal basis for processing is contract performance and legitimate interests.

We use essential cookies required for the platform to function (authentication, session management). These cannot be disabled.

We use analytics cookies (Google Analytics) to understand how users interact with our site. You can opt out via your browser settings or our cookie preferences panel.

We do not use advertising cookies or third-party tracking pixels.

Superset is designed for business use and is not directed to individuals under 16. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it promptly.

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our platform at least 30 days before the changes take effect.

Your continued use of the platform after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at privacy@superset.pet or write to: Superset, Inc., Attn: Privacy Team.